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Information Technology 服务s

help desk support helping student at computer

The ITS department at BTC works to support and enhance people’s interactions with technology.

We provide support services for classroom technology, student and staff devices, 还有所有的软件, 系统, and infrastructure behind the scenes.

Our goal is to ensure the college technology operations run smoothly for students, 教学, 和学习.

需要帮助?

需要帮助?

Connect with us how it is most convenient for you:

呼叫

(608) 757-7711

常见问题解答

浏览知识库

电子邮件

helpdesk@黑鹰.edu

视频教程

YouTube播放列表


需要技术?

需要技术?

电脑

Laptops and Wi-Fi hotspots are available to registered Blackhawk students at all BTC campuses. They can be checked out from the Library in the Student Success Center on Central Campus, much like one would check out any other material.

They can be checked out for weekly or semester-long intervals, or after the semester starts can be checked out for daily on-site use in MyEdChoice classes. The equipment loan program will allow students to borrow laptops and Wi-Fi hotspots at no additional charge to the student.

有问题? 我们是来帮忙的.

For more information on the loan program, call (608) 757-7705 or email library@黑鹰.edu.

Buying your own equipment? 查看我们的 purchasing recommendations.

You can purchase computers outright or with 金融援助 at the 黑鹰书店.

Many resellers may offer a student discount using your student e-mail address. 一定要问清楚!

Numerous classrooms at Blackhawk also have MyEdChoice laptops available through your instructor for on-site use during your class.

Need Password Assistance?

Need Password Assistance?

First-time users will be automatically prompted to create a new password when attempting to log in with their temporary password (i.e. Blackhawk000123456). You will also be required to set up your password recovery options and multi-factor authentication (MFA) methods.

Please note: Blackhawk Technical College will never ask for your password.

Update Your Information

Do you want to change your password or update your security verification information?

Click the 更新信息 button below or browse to your account settings within 邮箱 on the Student 快速链接 card within MyBTC

更新信息

忘记密码?

You can change your BTC password using the Password Reset Tool, linked below. You will be prompted to verify your identity using the verification method you configured at your first log in. 

重置密码

密码要求

You are required to change your password every 180 days and use MFA when not connected to a campus network.

Passwords are case-sensitive and must contain:

  • At least eight characters.
  • A capital and lower case letter.
  • A number or special character cannot be the same as your previous six passwords or contain any part of your name, 学号, 或者黑鹰这个词.

密码信息

laptop with loading symbol

Our ITS team also performs regular system maintenance to help keep things up and running.

ITS will perform regular system maintenance to provide stable and secure 系统. Technology services may be unavailable in 30-60 minute increments as updates are applied. Updates are typically performed during overnight hours or early Sunday mornings. If you cannot access a system during this time, please try again in 30-60 minutes.

 

它的时间

秋天 & 春天:
星期一至星期四:
7:30 a.m. 到晚上9点.m.
星期五:早上7:30.m. 到5点.m.
星期六:上午8点.m. 到1p.m.

临时:
星期一至星期五:
7:30 a.m. 到5点.m.

桑玛:
星期一至星期四:
7:30 a.m. 到晚上7点.m.
星期五: 7:30 a.m. 到12点.m.

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