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上诉及投诉程序

Student, 工作人员 和 Community Appeal + Complaint Procedure

hg888皇冠官网 provides opportunities for 学生, 工作人员 和 members of the community to register complaints or file appeals by filling out a 学生、教职员和社区申诉和投诉表格. 的 学生、教职员及社区申诉及投诉表格 provides an avenue to submit a concern regarding any area at Blackhawk. 的 College will address 和 systematically process all student, 工作人员 和 community appeals 和 complaints in a timely manner.

上诉+投诉程序-非正式阶段

hg888皇冠官网 recognizes that disputes may sometimes arise. 学生, 工作人员, 和 members of the community are encouraged to seek informal resolution of their complaints or concerns. 

  1. Informal appeals or complaints (concerns or expressions of dissatisfaction or disagreement) should be h和led through direct communication (conversation, 电子邮件, 或信件)与学生, 工作人员, or member of the community 和 the BTC 工作人员 or department/division involved.
  2. 如果问题得不到解决, the informal appeal or complaint should be directed to the appropriate department/division supervisor. 学生, 工作人员, 和 members of the community may also consult with the Executive Director of Student 服务s if they are unsure about where or how to address an appeal or complaint or concern. 如果上诉或投诉仍未解决, 学生, 工作人员, or members of the community would initiate the formal phase of the process.

上诉及投诉程序-正式阶段

If the resolution is not satisfactory at the informal appeal or complaint level, a formal appeal or complaint must be submitted if seeking resolution. Formal appeals or complaints must be made in writing 和 submitted via the online 学生、教职员和社区申诉和投诉表格. Formal appeals 和 complaints must be filed within 30 college business days of the occurrence that prompted the appeal or complaint.

上诉和投诉的例子

学生 who have appeals or complaints related to course grades, 上课方式, or other course matters should address those items first with the instructor of the course as noted under 上诉及投诉程序 – Informal Phase. 如果学生对解决方案不满意, 然后学生可以去找相应的项目主任. If a resolution is not achieved with the appropriate program dean, a student may submit a formal appeal or complaint via the online Student, 工作人员, 及社区申诉及投诉表格.

学生、教职员及社区申诉及投诉表格

As noted under 上诉及投诉程序 – Informal Phase, 学生, 工作人员, 和 members of the community who have complaints related to BTC 工作人员 or services (金融援助, 注册商, 图书馆, 学术顾问, 等.) should first address those complaints directly with the BTC 工作人员. 如果他们不满意, the complaint can then be taken to the appropriate department/division supervisor as noted under 上诉及投诉程序 – Informal Phase. 如果解决不了, they may submit a formal complaint via the online Student, 员工及社区申诉及投诉表格.

学生、教职员及社区申诉及投诉表格

正式投诉的程序

1

寻求一个非正式的投诉解决方案

学生, 工作人员, or member of the community must seek an informal appeal or complaint resolution of the matter as noted above under Appeal 和 Complaint Process – Informal Phase before moving to Step 2 below.
2

填写网上表格

完成在线学生、员工和社区呼吁 & 投诉表格. 的 formal appeal or complaint must 具体的ally state the basis for the appeal or complaint (person or area to whom the complainant addresses) 和 the resolution the complainant seeks. Formal appeals or complaints submitted via the Student, 工作人员, 和 Community Appeal & 投诉表格 are directed to the Office of 制度研究 和 Effectiveness. 的 office does not act as an advocate for any party to an appeal or complaint but are facilitators to ensure a fair process. 的 office will then refer the appeal or complaint to the appropriate College 工作人员 to acknowledge receipt of, 审查, 和解决.
3

调查期间等待

的 complainant should expect a preliminary response from a College 工作人员 member within five (5) college business days. 的 appropriate College 工作人员 member will investigate the appeal or complaint to determine its validity, 并将包括以下内容:

  • 与投诉人的沟通.
  • Communication with the instructor or 工作人员 member against whom the appeal or complaint was lodged. In the case of an appeal or complaint regarding procedures, the meeting would be with the College 工作人员 member responsible for the particular program or service in question.
  • Communication with the appropriate instructor, 工作人员, or 学生.
  • Could include meeting with the complainant 和 instructor or 工作人员 member against whom the appeal or complaint was filed. 
4

接收响应

学院职员, upon conclusion 和 investigating the nature of the appeal or complaint, will respond in writing to the complainant within ten (10) college business days. 回应将包括:

  •  A written description of the appeal or complaint, 包括所有相关细节.
  •  声明:hg888皇冠官网所采取行动的声明.

上诉或投诉程序-结果上诉阶段 

正式上诉必须以书面形式提出 submitted via the online Student, 工作人员, 和 Community Complaint Appeal Form. 

查看每个阶段的详细信息:

如果学生, 工作人员, or member of the community does not get a satisfactory resolution to their formal complaint, resolution may be sought by appealing to the Vice President of Academic Affairs or the Executive Director of Student 服务s by submitting a formal written request via the online 学生、教职员和社区投诉申诉表. 的 appeal must be received within ten (10) college business days after date of the mailed letter or 电子邮件 as outlined in Step 4 above.

提交上诉

Upon conclusion 和 investigating the nature of the complaint, the Vice President of Academic Affairs or Executive Director of Student 服务s will respond in writing (by way of mailed letter or 电子邮件) to the complainant within ten (10) college business days after the date the appeal was received. 的 response will include a written description of the complaint, 包括所有相关细节, 以及hg888皇冠官网所采取行动的声明. 

If a satisfactory resolution has not been reached with the Vice President of Academic Affairs or Executive Director of Student 服务s, 学生, 工作人员, or member of the community may appeal to the Complaint Committee by submitting a formal written request via the online 学生、教职员和社区投诉申诉表 within ten (10) college business days after receipt of the decision notification (the date of the mailed letter or 电子邮件). 

提交上诉

的 Office of 制度研究 和 Effectiveness shall send a copy of the complaint 和 related documentation to the Academic or Non-Academic Complaint Committee. 的 committees will not be st和ing committees but will be formed by the Office of 制度研究 和 Effectiveness when an appeal arises.

  • 学术投诉委员会- 委员会由两名教员组成, 两个(2)学生, 和 one (1) 工作人员 member for a total of five (5) members. 的 Academic Complaint Committee will 审查 the complaint 和 related documentation of receiving said material 和 upon conclusion 和 investigating the nature of the complaint, will respond in writing (by way of mailed letter) to the complainant within ten (10) college business days after the date the appeal was received. 的 response will include a written description of the complaint, 包括所有相关细节, 以及hg888皇冠官网所采取行动的声明. 
  • 非学术投诉委员会 委员会由一(1)名教员组成, 一个(1)学生, 和 three (3) 工作人员 members for a total of five (5) members. 的 Non-Academic Complaint Committee will 审查 the complaint 和 related documentation of receiving said material 和 upon conclusion 和 investigating the nature of the complaint, will respond in writing (by way of mailed letter) to the complainant within ten (10) college business days after the date the appeal was received. 的 response will include a written description of the complaint, 包括所有相关细节, 以及hg888皇冠官网所采取行动的声明. 

If the complaint is still unable to be resolved in a manner acceptable to all parties, 学生, 工作人员, or member of the community may appeal to the President by submitting a formal written request via the online 学生、教职员和社区投诉申诉表 within ten (10) college business days after receipt of the decision notification (the date of the mailed letter or 电子邮件). 的 Office of 制度研究 和 Effectiveness will forward the complaint 和 related documentation to the President.

If a satisfactory resolution has not been reached with the Complaint Committee, 学生, 工作人员, or member of the community may appeal to the President by submitting a formal written request via the online 学生、教职员和社区投诉申诉表 within ten (10) college business days after receipt of the decision notification (the date of the mailed letter or 电子邮件).

提交上诉

一旦主席收到正式投诉, they have five (5) college business days to reply in writing (by way of mailed letter) a preliminary response to the complainant. 总统, upon conclusion 和 investigating the nature of the complaint, will respond in writing (by way of mailed letter or 电子邮件) to the complainant within ten (10) college business days after the date the preliminary response was received (the date of the mailed letter or 电子邮件).

的 response will include a written description of the complaint, 包括所有相关细节 和 a statement regarding the action taken. 一旦总统对上诉做出决定， 那是最后的决定. 没有进一步的上诉.

Retaliation

学校禁止Retaliation行为. No hg888皇冠官网 employee or student shall retaliate in any way against a person for making a complaint, 作证, 协助, or participating in any manner in an investigation or student, 工作人员, 以及社区投诉程序. Retaliatory actions which are prohibited include intimidation, 威胁, 强迫, 或对此类个人的歧视.

记录

遵守联邦法规, BTC will maintain a record of formal complaints 和 their resolution, including those complaints reported to external agencies. 的 record will be housed within the Office of 制度研究 和 Effectiveness 和 made available to the Higher Learning Commission peer 审查ers for their 审查. Complaint records may also be subject to public disclosure laws 和 will be kept according to the state records retention laws.

投诉第三方程序

In the unlikely event that an issue cannot be resolved internally, 学生, 工作人员, 和 the members of the community may file a complaint with the Wisconsin Technical College System (WTCS) 和/or the Higher Learning Commission (HLC). 的se agencies should be contacted only after 学生, 工作人员, or member of the community has utilized the established informal 和 formal complaint process.

威斯康星技术学院系统
主管:学生投诉解决
大学大道4622号
7874信箱
麦迪逊，53707-7874
连结至表格: 学生投诉表格

高等教育委员会
南拉萨尔街230号7-500套房
芝加哥，伊利诺伊州60604
提交投诉的连结: 调查形式

远程教育学生

hg888皇冠官网 participates in the State Authorization Reciprocity Agreement (SARA). 作为SARA的成员, any current or former student of a distance education program offered by hg888皇冠官网 may file a complaint with Wisconsin’s Distance Learning Authorization Board (DLAB) for hg888皇冠官网 distance education activity conducted across state lines under 具体的 和 有限的 情况下. 查看DLAB的学生投诉流程 for more information on the types of complaints h和led by DLAB, 向劳顾会提出投诉前须采取的步骤, 以及向DLAB提出投诉的程序. 

 

行为干预小组

帮助维护安全, positive environment by reporting any behavior that may be considered disruptive, 威胁, 有关, 或奇怪的. 看看什么是合格的以及如何提交在线报告. 

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